Privacy Policy

When you book a service or create an account, we collect your name, phone number, email address, home address, and payment details. We also collect basic usage data, like which services you browse or book, to keep improving how Somi Care works for you.

We use your information to schedule and deliver services, process payments, send booking confirmations and updates, respond to your queries, and improve our platform. We don't sell your personal data to third parties, ever.

Your information is shared only with the service professionals assigned to your booking, so they can carry out the job, and with payment processors to complete transactions securely. We may also share information if required by law.

Our website uses cookies to remember your preferences, keep you logged in, and understand how people use our site. You can disable cookies through your browser settings, though some features may not work as smoothly without them.

We use industry-standard security measures to protect your information from unauthorized access, loss, or misuse. That said, no online platform can guarantee complete security, and we encourage you to use strong passwords and keep your account details private.

You can request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion of your data, subject to any legal or contractual obligations we may have. Reach out to us anytime to make these requests.

We may update this policy from time to time as our services grow. Any changes will be posted on this page with an updated revision date.

We want you to be genuinely satisfied with every Somi Care service. If something isn't right, here's how refunds work:

For any refund request, contact our support team with your booking reference, and we'll take it from there.

Somi Care operates as a doorstep service platform, so “delivery” here covers both our technicians arriving for in-home services and the pickup/drop-off process for laundry, dry cleaning, and shoe cleaning.

• Service Areas: We currently operate across major sectors of Karachi, including DHA, Clifton and PECHS. Availability may vary slightly by neighbourhood.
• Scheduling: Choose your preferred date and time slot at checkout. Our team arrives within the scheduled window, fully equipped for the job.
• Pickup & Drop-off Services: For laundry, dry cleaning, and shoe cleaning, our rider collects your items at the scheduled time and returns them within the timeframe specified for your chosen service (Standard, Deep, or Express).
• Delays: While we aim to be on time, every time, unexpected delays (traffic, weather, prior job overruns) can occasionally happen. We'll notify you as soon as we're aware of any delay to your slot.
• Missed Appointments: If you're not available at the scheduled time and haven't informed us in advance, the visit may be marked as missed, and rescheduling fees may apply.

For any questions about this Privacy Policy, refunds, or delivery, reach out to us at: